Course curriculum

    1. How to use this course

    2. Before we begin...

    1. Lesson 1: The Role of Customer Service in Education

    2. Lesson 2: How Customer Service Shapes School Perception

    3. Customer Service Survey

    4. Check for Understanding - Customer Service

    1. Lesson 1: Communication Skills for Educators

    2. Lesson 2: Problem-Solving in Educational Settings

    3. Lesson 3: Building Positive Relationships

    4. Check for Understanding - Customer Service Skills for Educators

    1. Lesson 1: The Importance of Understanding Customer Needs

    2. Lesson 2: Gather Information

    3. Lesson 3: Providing Solutions for Various Scenarios

    4. Sample Student Scenario

    5. Sample Parent Scenario

    6. Sample Admin/Peer Scenario

    1. Lesson 1: The Importance of Policies and Procedures

    2. Lesson 2: Enforcing Policies with Empathy

    3. Lesson 3: Encouraging Ownership and Accountability

    4. Survey - Policies in Your School

    5. Check for Understanding - Policies

    1. Lesson 1: Embracing Continuous Improvement

    2. Lesson 2: Self-Assessment and Goal Setting

    3. Discussion - Customer Service Reflections

    4. Conclusion

About this course

  • $25.00
  • 25 lessons
  • 0 hours of video content

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